Standard Commercial Terms and Conditions of Sale

Application, General Definitions And Entire Agreement

• The Company: USAPoolShop
• The Buyer: the individual, business, or entity entering into a sales agreement with USAPoolShop, including any delivery address provided during the order process.
• The Contract: the agreement for the sale and purchase of goods under these terms, made between the buyer and USAPoolShop.
• These terms and conditions apply when the buyer places an order for the goods detailed in our quotation.
• These terms and conditions represent the entire agreement between the buyer and USAPoolShop. The agreement is considered accepted when the buyer accepts the quotation or when the goods are delivered, whichever occurs first.
• The quotation and these terms and conditions (collectively the "Contract") govern the sale and purchase of goods between the buyer and USAPoolShop.

General Interpretation & Definitions

• A "business day" refers to any day that is not a Saturday, Sunday, or public/national holiday.
• The section titles within these terms are for convenience only and do not affect the interpretation of these terms.
• Words in the singular also refer to the plural, and vice versa.

Product Descriptions

• The information provided in our catalog, brochures, and website is meant to give a general idea of the products.
• While we strive for accuracy in product specifications, measurements, pricing, and images, the actual products delivered may vary slightly from those shown due to product updates or enhancements.
• The product descriptions provided in our quotation and/or sales order are definitive. By accepting the quotation or sales order, the buyer acknowledges they have not relied on any prior representations about the products.
• Our sales documentation is for reference only and should not be relied upon as an exact representation of the product.

Placing Orders

• The buyer is responsible for ensuring the accuracy of any orders placed.
• We do not offer trial sales for products. Before purchasing, the buyer should carefully review product specifications and their suitability for the intended use. By placing an order, the buyer confirms they have assessed the products' specifications and suitability.
• USAPoolShop does not guarantee that the products will fit specific applications or that they will be suitable for the buyer’s property, including doorways and entry points.
• Orders accepted by USAPoolShop can be canceled depending on stock availability, fraud concerns, or if the items are unavailable at the time of shipment.

Pricing of Goods

• Prices include all applicable taxes.
• Shipping charges are not included in the quoted price unless otherwise specified.
• The quoted price covers only the cost of the goods and does not include installation.
• Any discounts offered are at USAPoolShop’s discretion.
• Prices may change if there is an update after the quotation date.
• All orders placed on our website are subject to acceptance.
• Full payment is required at the time of ordering the goods, unless otherwise agreed.

Delivery Terms

• Goods will be delivered to the address specified in the buyer’s purchase order within the agreed-upon time frame.
• Delivery times are estimated and not guaranteed.
• USAPoolShop will make every effort to deliver on time, but we are not liable for delays or non-delivery, even if expedited services are chosen. The buyer agrees not to hold USAPoolShop responsible for delays or extra costs incurred.
• If the buyer refuses delivery or provides insufficient or incorrect delivery instructions, USAPoolShop may store the goods and charge for any associated storage costs, including insurance.
• The buyer must inspect the goods at delivery or pickup. Any damages, incorrect items, or shortages must be reported within 24 hours of delivery, with supporting information and photographic proof when possible.
• Returns are the responsibility of the buyer and must be made at their own risk and expense.
• USAPoolShop is not liable for delivery delays or non-delivery. Delivery dates are approximate.
• Orders will be delivered from USAPoolShop’s inventory.
• Deliveries are made curbside. The buyer is responsible for ensuring their property is suitable for delivery and has appropriate arrangements to receive the goods. USAPoolShop is not liable for any failure to check that the items will fit the designated delivery space.
• We reserve the right to refuse delivery if the premises are deemed unsuitable or unsafe.
• The buyer must inspect the goods at delivery. If no notification of discrepancies is made within 24 hours, the goods will be considered accepted.

Returns Policy

• Once an order is confirmed, cancellations are not allowed.
• Returns are accepted within 30 days from the acceptance of the order.
• Incorrectly ordered items may only be returned with prior authorization from USAPoolShop. Unauthorized returns will not be accepted. Returns require a Return Merchandise Authorization (RMA) number, which must be obtained from USAPoolShop.
• Return requests must be submitted via email ([email protected]); phone or chat returns will not be processed.
• Items must be returned in their original, undamaged packaging and in unused condition, with all manuals intact.
• Cancellation rights are only valid within seven business days of delivery.
• Items such as printed circuit boards that are no longer sealed or unused in their original packaging are not eligible for returns.
• Returns will only be accepted under the following conditions:
• Prior written agreement from USAPoolShop
• Payment of any applicable restocking or handling fees
• The goods are unused, undamaged, and in their original packaging
• The buyer is responsible for all return shipping fees. The buyer must ensure the goods are properly insured during return shipping. USAPoolShop is not liable for any loss or damage during the return process.

Warranties

• Aside from any warranty provided by the manufacturer, USAPoolShop does not offer any further warranties (express or implied) regarding the product’s quality or suitability for any specific use.

Product Specifications

• The product specifications listed on our website are provided by the manufacturers.
• As the buyer, you are responsible for ensuring that the products are suitable for their intended use and comply with all applicable laws and regulations, including intellectual property rights.

Liability Disclaimer

• USAPoolShop is not liable for any claims, losses, or damages resulting from misrepresentation, breach of contract, delivery delays, negligence, or other causes.
• We disclaim liability for any damages resulting from the use of our website, catalogs, brochures, or other promotional materials, including errors or omissions. This includes, but is not limited to, direct, indirect, incidental, or consequential damages such as loss of revenue, data, profits, or other financial harm.
• Neither party will be liable for failure to perform due to events beyond their reasonable control, including natural disasters, strikes, wars, or other unforeseen events.

Governing Law

• Any disputes arising from this contract will be governed by the laws of the applicable jurisdiction.