Returns & Refunds

At USAPoolShop, we are dedicated to providing you with the best products and services. We understand that sometimes you may need to return an item or request a refund. If you're not fully satisfied with your purchase, please review the terms below for guidance on how to proceed.

Return Policy

30-Day Satisfaction Guarantee: We proudly offer a 30-day satisfaction guarantee on all items purchased directly from our online store. If you’re not completely satisfied with your purchase, you may return the product within 30 days of delivery for a full refund.

Eligibility for Return: Once your order has been processed, cancellations are not possible. To qualify for a return or refund, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging with all accessories and manuals included, showing no signs of use.
• Return requests must be submitted within 30 days of the delivery date.
• The item must have been purchased directly from our website.
• Returns for incorrect orders require prior authorization. Unauthorized returns will not be accepted. Please submit return requests via email at [email protected]. Return requests made through phone calls or chats will not be accepted.
• Returns must be received within 15 business days after receiving authorization.
• Opened or used pool chemicals and other consumables are not eligible for a refund.
• The customer is responsible for all return shipping charges. Additionally, the customer must ensure that the returned items are adequately insured during shipping, as we are not liable for any loss or damage during the return process.

Non-Refundable Items: We cannot accept returns or issue refunds on:

• Custom or personalized items made specifically for you.
• Items that have been used, damaged, or are not in their original condition.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please report it within 2 business days of delivery.

Initiating a Return: To initiate the return process, please contact our customer support team at [email protected]. Include your order number and a brief description of the issue, and our team will assist you in processing the return.

Return Process: Once your return is approved, we will send you detailed instructions on how to return the product.

• Email us your return request details.
• We will provide you with an RMA (Return Merchandise Authorization) number.
• Ship the item back with the RMA label to the address we provide.
• Please do not send returns to the corporate address listed on our website.

Return Shipping Costs: The customer is responsible for all return shipping costs. Additionally, the customer must ensure the returned items are properly insured during transit. We are not liable for any loss or damage to returned items during the shipping process.

Refund Policy

Refund Process: Once we receive the returned item and confirm that it meets the return eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

Refund Method: All refunds will be issued to the original payment method used at the time of purchase.

Refund Timeframe: Please allow up to 14 business days for the refund to appear in your account, depending on your financial institution.

Exchange Policy: We do not offer exchanges at this time.

Restocking Fee: We do not charge a restocking fee for returns.

Policy Changes: Our return and refund policies may be updated at any time without notice. Any changes will be communicated through our website.

Contact Information

• Business Hours: 8:00 AM - 5:00 PM (CST)
• Business Days: Monday to Friday
• Phone Number: +1 (866) 963-0907
• Email: [email protected]

Legal Compliance: Any disputes arising under this contract will be governed by the laws of the United States.